"Your network access was interrupted" error for one user (1 Viewer)

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PaulA

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• May 25, 2017

• #1

Good morning,

I have a split Access 2016 database with the BE housed on a shared server.

I have one user who is getting a "Your network access was interrupted. To continue, close the database and then open it again" when opening his front end application.

When I went to the mapped shared drive on this user's computer, I found accessing the BE file directly resulted in the same message. Opening archive files in the same location did not prompt the error.

Other users are not having this problem.

I have done some research but haven't found anything that seems to fit.

Any ideas or suggestions?

Thanks.

 

Minty

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• May 25, 2017

• #2

Is access to the network share controlled via domain log in? If so that users account may be locked?

 

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PaulA

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• May 25, 2017

• #3

It is, yet we are able to access other similar files in the same location without a problem. Would just one file be locked at the server location for the user?

 

Minty

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• May 25, 2017

• #4

If their account is locked they probably couldn't access any files, depending on the network security settings.

Sent from my Nexus 7 using Tapatalk

 

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PaulA

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• May 25, 2017

• #5

That's what I thought.

Strange...

 

constableparks

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• Sep 19, 2017

• #6

I'm having this same problem. I am opening the BE of the split database and if I stay on it too long, I lose my network connection to it and get this error when I try to save. I believe that there is a setting that will automatically disconnect network mapped drives if you have been idle for too long and there are times that I have to be away from my desk for a long period of time. Does anyone know what that setting is?

 

The_Doc_Man

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• Sep 19, 2017

• #7

Probably one of the settings with "Idle Timeout" in the name, but you would need a domain admin for that.

HOWEVER, there is another approach. If you have a switchboard form and you use the trick of having a "keep-open" connection to the BE from the always-open switchboard, you could put a timer event underneath everything to requery whatever it is that you were using for that purpose.

 

constableparks

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• Sep 19, 2017

• #8

Thanks Doc - but I only have the BE open (not the FE). I guess I should just "save early save often". You'd think I would have learned that by now....

 

constableparks

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• Jan 17, 2018

• #9

Quick update on how I solved this:

In Group Policy Management - navigate to:
>User Configuration
>Preferences
>Windows Settings
>Drive Maps

Select the drive and right-click on it. Go to Properties and set the Action: to Update

Apply and closed the window.

Haven't had a problem since.