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Old 11-15-2019, 11:42 AM   #31
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Re: session timeout

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Originally Posted by vba_php
where in the CP on WIN 7 would I find this stuff Richard? see attached.
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Originally Posted by The_Doc_Man
select the Internet Options from that panel. When you do, you get a tabbed control. Select the Security tab and you will see exactly what I am talking about.
Adam, you might try reading a little closer. I told you where look in the post where I gave the link. This isn't about a browser setting. It is a system-wide setting. I'm going to presume that that the registry stuff is addressed by the other browsers at least to some degree.

Concur with Gasman in that we aren't seeing the problem and you ARE seeing it on sites other than AWF. That makes it a problem on your end of the network pipe, not Jon's end. That doesn't mean I won't think about this, but at the moment it sounds like you have something that time-limits cookies or that periodically erases cookies. OR maybe you do it yourself and don't realize it. Logging out of the implied session simply means that you tossed your cookies relating to same. So I would look for anything that affects cookie lifetime including automatic cookie purges.

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Old 11-15-2019, 11:50 AM   #32
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Re: session timeout

i'll continue to research for now. this thread is a little too long. btw the other sites have a 20 minute timeout each, per the admins.
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Old 11-15-2019, 11:56 AM   #33
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Re: session timeout

Chrome has an option for clearing cookies on exit on required sites.
Not something I have ever set however.

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Old 11-15-2019, 12:02 PM   #34
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Re: session timeout

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btw the other sites have a 20 minute timeout each, per the admins.
That is how long a session token (stored in a cookie) will remain valid, but that usually applies to financial sites, sales sites, and certain government sites. However, validity of a login on a help site or social site is not the same. There can be a difference in the way a site responds to cookies. There is a basic identity cookie, which is probably how AWF remembers who I am, and there is a banking session identifier, which is something you don't want to leave dangling because it has access to your bank info. Different cookies for different purposes.
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Old 11-15-2019, 01:30 PM   #35
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Re: session timeout

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Chrome has an option for clearing cookies on exit on required sites.
i got a call from an actual software engineer at my bank yesterday about another annoying thing that happens on my laptop, and it happens for many sites including the bank, github and others, by way the device is not recognized so I have to verify it via a secure code. The fist thing the engineer says is:

"The browser has an option setting whereby cooking are cleared every time you exit." My first thought was: "I've been doing your job for 12 years now and you seriously think I wouldn't have covered that before making a call to someone like you!?"
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Old 11-15-2019, 02:36 PM   #36
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Re: session timeout

The only way for you to lose that identity is if you lose "persistent cookies" - which is how your identity retention is implemented. EITHER the web site set a short expiration on you OR you have something that erases cookies. It has to be some incorrect setting on your system that euthanizes your persistent cookies because nothing else is related to that issue for web sites.
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Old 11-15-2019, 03:45 PM   #37
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Re: session timeout

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euthanizes your persistent cookies
Wouldn't it be "eats" the cookies?

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Old 11-15-2019, 06:41 PM   #38
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Re: session timeout

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It has to be some incorrect setting on your system that euthanizes your persistent cookies because nothing else is related to that issue for web sites.
Richard,

Am I to look in other places besides chrome's cache? I've already verified that previous cookie files that were put there during the first secure code verfication remain in the directory when this happens again.
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Old 11-15-2019, 09:44 PM   #39
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Re: session timeout

You can see the cookies in the appropriate folder? Can you see the dates in them?

At this point, I am out of my depth. If the cookies are still present and still have valid / usable dates, then it must be a setting in Chrome, and I use Firefox. I have no advice.
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Old 11-15-2019, 11:00 PM   #40
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Re: session timeout

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You can see the cookies in the appropriate folder? Can you see the dates in them?
I can see the files in the directory, but if I open the files they are unreadable. I see no date info in the files and login information IS readable but the usernames and passwords are hashed.
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Old 11-16-2019, 02:44 PM   #41
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workaround

Richard,

The workaround to this is to just stay on the "whos online" page. It automatically refreshes like every minute or so. But I have noticed that I've been logged out after several hours of being on this page without any performing any transactions.
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Old 11-16-2019, 06:27 PM   #42
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Re: session timeout

Using Firefox, I do not have this problem. Other folks also claim to not have the problem. It is going to be one of your settings and I've run through my list of "usual suspects" on this one with no success. I don't know where to go with this.
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Old 11-16-2019, 08:31 PM   #43
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Re: session timeout

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Using Firefox, I do not have this problem. Other folks also claim to not have the problem.
Richard,


I am now using firefox to view this forum and I haven't been logged out yet after 4 hours of inactivity just sitting on the CP page. so apparently you are right.
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Old 11-17-2019, 07:33 AM   #44
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Re: session timeout

Well, it narrows down the number of places to look, doesn't it?
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Old 11-20-2019, 04:49 AM   #45
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Re: session timeout

Richard,


I have been logged into this forum for 4 days now on firefox and have never been timed out, even with 8 hours of inactivity overnight while I'm sleeping. so chrome must have been the problem, although I have yet to figure out what is wrong with it. google searches have turned up nothing on the issue.

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