M
mission2java_78
Guest
Big problem...we've avoided this every week but it seems to be rather
a large pain and concern we are having. About 8 months ago I wrote
an Issues Management System which basically recorded issues in our company.
Now each issue could have multiple actions based on it. So we have a one-to-many
relationship with one issue having many action items. Our process is as follows:
1) An Issue is recorded by what we call the originator (or creator) of the
person who has noticed the issue
2) The originator then creates action items (tasks) in the system and assigns them
to responsible personnel.
3) Each task is sent to the responsible person via a click of a button. The click of
a button has code which creates an Outlook task to the responsible person and sends the data
Now the problem we are encountering is say a responsible person receives a task and completes it.
He / She currently has to go through a two step process to mark the action item (task) complete
The first step is to update Outlooks task list by marking that complete, and the second step
is to go into the application and mark that task complete...this is tedious. This is awful on the
user end because we all know users want to take the least amount of steps to accomplish something.
Basically what I am envisioning is say a responsible person recives a task and then a week later
completes it. Fine and dandy...now the responsible person goes ONLY into outlook and marks the task
complete..this will trigger an update to the database that task that issue (the record) to mark it as
complete. Why should that person have to do the same thing, twice? ... they shouldn't ... right?
The user shouldnt have to go into the application and mark the task complete..only in Outlook. SOmehow
and some way I believe MICROSOFT uses a database to keep track of outlook tasks...I mean how else
does it know who assigned it .. and when its due / the owner / etc. Is it possible to play around
with Exchange Server and accomplish what I am trying to do? There must be a unique ID for each task...
or something to that effect. Somehow I need to link the outlook task with my application and upon clicking
the complete check box in outlook have it automatically update the application.
If no one knows if a way how about a contracting / consulting company to give us a little heads up.
If anyone has any leads or any way to do something to this effect please let me know.
Thanks,
Jon
a large pain and concern we are having. About 8 months ago I wrote
an Issues Management System which basically recorded issues in our company.
Now each issue could have multiple actions based on it. So we have a one-to-many
relationship with one issue having many action items. Our process is as follows:
1) An Issue is recorded by what we call the originator (or creator) of the
person who has noticed the issue
2) The originator then creates action items (tasks) in the system and assigns them
to responsible personnel.
3) Each task is sent to the responsible person via a click of a button. The click of
a button has code which creates an Outlook task to the responsible person and sends the data
Now the problem we are encountering is say a responsible person receives a task and completes it.
He / She currently has to go through a two step process to mark the action item (task) complete
The first step is to update Outlooks task list by marking that complete, and the second step
is to go into the application and mark that task complete...this is tedious. This is awful on the
user end because we all know users want to take the least amount of steps to accomplish something.
Basically what I am envisioning is say a responsible person recives a task and then a week later
completes it. Fine and dandy...now the responsible person goes ONLY into outlook and marks the task
complete..this will trigger an update to the database that task that issue (the record) to mark it as
complete. Why should that person have to do the same thing, twice? ... they shouldn't ... right?
The user shouldnt have to go into the application and mark the task complete..only in Outlook. SOmehow
and some way I believe MICROSOFT uses a database to keep track of outlook tasks...I mean how else
does it know who assigned it .. and when its due / the owner / etc. Is it possible to play around
with Exchange Server and accomplish what I am trying to do? There must be a unique ID for each task...
or something to that effect. Somehow I need to link the outlook task with my application and upon clicking
the complete check box in outlook have it automatically update the application.
If no one knows if a way how about a contracting / consulting company to give us a little heads up.
If anyone has any leads or any way to do something to this effect please let me know.
Thanks,
Jon