I'm trying to get this application working, between my house (Canada) and my parents' (the UK).
The state of play at the moment is:
They can see their own video image in a preview pane.
They can hear me.
They can see me.
I can see my own video image in a preview pane.
I can hear them.
I can't see them. Instead I see the Messenger icon (a green head and torso) alongside a picture of a camera with a line through it.
I'm desperately hoping that someone on the forum has enough knowledge of the application to say whether the problem is at my end (i.e. receiving the video) or at theirs (i.e. sending the video).
I've tried searching the Microsoft site, but the closest problem I could find was where the video is working but the sound doesn't.
Any thought gratefully received.
The state of play at the moment is:
They can see their own video image in a preview pane.
They can hear me.
They can see me.
I can see my own video image in a preview pane.
I can hear them.
I can't see them. Instead I see the Messenger icon (a green head and torso) alongside a picture of a camera with a line through it.
I'm desperately hoping that someone on the forum has enough knowledge of the application to say whether the problem is at my end (i.e. receiving the video) or at theirs (i.e. sending the video).
I've tried searching the Microsoft site, but the closest problem I could find was where the video is working but the sound doesn't.
Any thought gratefully received.