problem with new user in group access database (1 Viewer)

We have added a new user, following the steps that we always follow, with no probs upto now.

He's showing in the list of users with membership of the correct groups.

However when trying to login with his username and password although it looks like it's accepting username and password as normal and database begins to open we then get the following error message

"operator has not been found call administrator"

and the database closes

Any ideas?

Many thanks

check Windows permissions on the folder & files to be consistent with other users. permissions can have strange effects sometimes. Though to be honest that message you quote suggests something else is going on.

I would expect that message when someone issues a service request to an operator. Like a tape load or something similar in concept. A printer forms change would do this, too. Something has happened that requires manual intervention and no one is logged in with the appropriate group membership. Unfortunately there is no way to tell exactly WHAT happened give the message you reported. You will need to note the time and date of this event and ask your system admin to check the application and system events in the Windows Event Log facility for that date/time combo.