Crystal Reports .ocx control

[TJBernard]

I have created some Crystal Reports to open out of MS Access. Everything works great for me and all the users, except one.

The one user when they try to open the report gets nothing (no error, no lock-up, nothing). It is only on their machine (we have tested them logged into other machines and the report works just fine).

My guess is there is something wrong with the Crystal Viewer on their machine (in our case Crystal 8.5 ActiveX viewer control). I looked on their machine, and they have the same .ocx control as myself and the other users C:\Winnt\system32\Crystl32.ocx

I even went into their Access and Registered this ActiveX control (design view of a form) and still was not able to get the control to work. We were thinking about re-imaging this users machine, but this is the only error they currently have. I was wondering if anyone else had run into this error, and if so is there an easy fix?

Thank you for your time.

T.J. Bernard

 

[The_Doc_Man]

My guess is there is something wrong with the Crystal Viewer on their machine (in our case Crystal 8.5 ActiveX viewer control).

Probably a good guess.

I even went into their Access and Registered this ActiveX control

Right thing to do.

still was not able to get the control to work

Wish I could say I'm surprised. Question: Is the miscreant machine set up with the same:

1. Version of Windows? (Including patch levels?)

2. Domain permissions for the machine's domain account?

Have you also looked for other missing references on that machine?

 

[TJBernard]

Thank you The_Doc_Man

I found a website listing the .dll's files required. My machine has all the .dll files. One of the machines that works has 2 of the 3 .dll files (but works just fine). The machine that does not work has the very same set-up, with 2 of the 3 .dll files, and it is missing the same .dll file as the machine that works.

Both machines have the same version of windows and both have the same domain rights.

The .dll files both machines have are crviewer.dll and sviewhlp.dll (along with both machine having the crystl32.ocx file.

The .dll file that I have, but neither user has is swebrs.dll

Thank you for all your help!

T.J.