What is the best CRM software?

[Brian Heather]

I am curious what other startups are using for CRM software and how they like it? Thanks for your advice.

 

[Uncle Gizmo]

Do you mean CRM programs written in MS Access?

 

[jdraw]

Pretty open ended.

Try this as a start
http://www.softwareadvice.com/ca/crm/

 

[HiTechCoach]

I am curious what other startups are using for CRM software and how they like it? Thanks for your advice.

CRMs, like accounting systems, are not a "One Size Fits All" solution.

Have you ever wondered why there so many different CRMs and Accounting systems? Every one does the same basic things underneath but each look different n the surface. The difference is that they are all tailored to match a different workflow. Many are tailored to the specific needs of an industry or niche.

Without knowing you specif needs and requirements there really is no way to point you in the direction of any possible solutions.

How do you pick? the best thing to do it evaluate then one the look promising. That is why most offer a trail period. There is no way to really know which one is best for your needs until you actually try them.

The most successful startups I know hire a consultant to help then pick the best solution to get them started . They understand how critical a good CRM/Marketing system is to their survival. Unless you have a lot of extra cash, there really is no need spend the extra money to create your own. Unless you have developed a lot of database solutions in the past, your startup can't afford the distraction and delays in growth by becoming a software developer also.

Good luck with your new venture!

 

[gemma-the-husky]

I was going to say what Boyd said for the most part.

The "best" solution is one that meets your requirements. If you can't find one that meets all your requirements, then it's one that is an acceptable compromise.

If you can't find an acceptable fit, then it's "build your own", but this is generally a more costly solution than buying a package.

In some areas (generally SOP - sales order processing) then the business requirements often outweigh the facilities offered in a general package, and you have to go bespoke.

In CRM there is probably a good enough package out there - but not necessarily. You could probably build yourself a simple solution that does exactly what you want without the unnecessary bells and whistles.

 

[HiTechCoach]

Also, have you every used a CRM system?

It not, then it is really difficult to know what " bells and whistles" you really need. A startup that has employees that have never used a CRM do not have the experience to be able to build a custom solutions to do exactly what you want.

Have you looked at SalesForce ( https://startups.salesforce.com/startup-software/crm) and Zoho ( Click ere )?

I recommend setting up a web site. Go with a hosting provider that offer script installed that have CRMs. Generally you can install and use them at no additional cost. This will also get you mail integration built-in.