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I have used various techniques in the past few months to get around the ridiculous artificial intelligence systems that the big players (and even the small players) are using to mitigate the use of actual employees to answer basic-level questions. My questions are always on a much higher level than that and I know full well that the robots can't answer them, so I always do whatever I can to confuse the robots so they'll be forced to ask a human being to help out. I had to talk to credit card company HSBC today about an issue that was quite complex in nature, and I knew that the robot probably didn't have the answer, nor did I want to go through the endless menus it offers to try and see if it did, so this is what I did to make it contact a human....
Confusing the HSBC robot
<edit>
This method also works when calling into these companies. I used it when calling Discover Card's customer service, although in that instance I went to an extreme and said "what is my APR after 60 months?"
Confusing the HSBC robot
<edit>
This method also works when calling into these companies. I used it when calling Discover Card's customer service, although in that instance I went to an extreme and said "what is my APR after 60 months?"
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