I have a tendency to agree with Disney on this one. After all he was misrepresenting himself as Santa, and if he did something wrong, Disney could be held liable. Now the change his appearance stuff, not sure because I don't know what his appearance was. But if a general problem existed, I would think he needed to be stopped at the gate. Plus the link pretty much only has his side of the story, so not sure if any of it was "exaggerated" or mis-quoted. You have to take it with a grain of salt.