CUSTOMER: Hey, your program doesn’t work, fix it!
DEVELOPER: OK, what is going wrong?
CUSTOMER: It’s giving the wrong stuff on my report, fix it now!
DEVELOPER: What is it showing wrong?
CUSTOMER: It has the wrong number, when are you going to fix it!
DEVELOPER: What numbers are wrong?
CUSTOMER: The sales numbers, there WRONG! Now fix it!
DEVELOPER: Which sales numbers are wrong and how are they off?
CUSTOMER: The total, it’s not the right total, now are you going to fix it or not?
DEVELOPER: The total is based off of all sales for the period, so is it including or not including a transaction?
CUSTOMER: Why are you NOT fixing it? I need these numbers NOW! Just make it work!
DEVELOPER: But I need to know what is or isn’t showing, can you show me a transaction that is missing or should not be included?
CUSTOMER: The Davis account, right here! This isn’t supposed to be on here! Not get it fixed!!!
DEVELOPER: It shows as an open transaction in the period, that is why it is on the report.
CUSTOMER: But it was made LAST month, not THIS month! Get it off NOW!
DEVELOPER: So are you saying the “Sales Date” is wrong? Did you go in and correct it?
CUSTOMER: Of course I did! <Grabs a piece of paper> See!! Right here on the sales receipt, I put on the right date! Now get you crappy program to show me the right numbers!!!
Don’t write the name down, but let us know if you have met this customer before… Especially if you’ve met more than ONE of these customers!